Terms and Conditions and Privacy Policy
Terms and Conditions for the Supply of Goods and Services through the Tawbis Studios Website (www.tawbis.com). 

These Terms and Conditions shall apply to all contracts entered into by Tawbis Studios (“Tawbis Studios”, “Tawbis Studios Jewellery”; “Tawbis Studios Music”; “I”; “me”; “we”, “our”, or “us”). By placing your order or booking a service with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.

By visiting our site and/or purchasing or booking something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms & Conditions”), These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Site Access and Changes

Our website changes regularly and access to this site is permitted on a temporary basis. We aim to update our site regularly, and may change the content at any time, including the product details and pricing without notice. If the need arises, we may suspend access to our site, or close it indefinitely. 

Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.

 

Contract

No contract will exist between you and Tawbis Studios for the sale of any product or provision of any service unless and until Tawbis Studios has accepted your order with a confirmation email and a full payment is taken from your credit/ debit card or via Paypal. Our acceptance of your order brings into existence a legally binding contract between us. 

 

Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

 

Tawbis Studios reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. 

 

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.

Payment

By purchasing on this site you confirm that the Paypal account or credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the Paypal account or credit/debit card to use it. 

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery. Payment can be made by Paypal or via your credit/debit card linked to your Paypal account as well as by any other methods that may be advertised on our website.

All credit/debit card transactions on this site are processed using Pay Pal or Square, which are secure online payment gateways which encrypts your card details in a secure host environment.

 

The prices payable for ordered goods and services are as set out in our website in GBP (UK Pounds). All prices are inclusive of any VAT to be paid and most prices listed include free UK postage and packing.

 

Sales and Returns, Lost or Damaged Items

All sales and orders for goods and services are subject to UK law.

 

All orders and bookings can be paid for online via PayPal or Square. I can also offer payment by bank transfer: please contact me if you would like to make use of this option.

 

For physical goods, I will accept returns within 30 days of the item being received by the customer, so long as the item is returned in an undamaged condition. Customers are responsible for return postage costs. If the item is not returned in its original condition, the customer is responsible for any loss in value.

 

If any items have been damaged during the delivery process please contact me as soon as possible (anne@tawbis.com).

 

Personalised orders, commissioned pieces, and earrings (for hygiene reasons) cannot be refunded unless they arrive damaged.

Due to Royal Mail regulations, one month must elapse before items are considered lost in transit, and refunds for loss cannot be processed until that time has elapsed.

 

For custom made or commissioned work, I do not accept cancellations once your order has been made.

 

For services provided, such as music tuition, please raise any issues or complaints with me as soon as possible (anne@tawbis.com).

 

Timescales

As most of our jewellery is made to order, we hold very little stock at any given time. Lead times are stated on each individual product listed on this website: this refers to the lead time between an order being placed and it being despatched. It does not include the time taken once despatched to be delivered to you, as this is outwith our control. 

 

Lead times stated on the website are the maximum time typically taken to make an item but lead times are often less than stated: if you need something within a specific shorter timescale, please contact us to discuss this before placing your order. Some items take longer than others to make, and timescales on commission orders will be individually discussed and negotiated. Should an item be delayed via factors outside of our control (for example, problems in our supply chain) we will endeavour to keep you fully updated and will give you the option of cancelling your order where possible, but will not be liable for any incidental costs or damages caused as a result.

Shipping

 

All products within the UK are sent by Royal Mail tracked or Royal Mail special delivery (depending on value). I do not offer international shipping as standard but international delivery can be arranged: please contact me to discuss your requirements. On orders shipped internationally, the purchaser will be liable for all and any taxes, duties or charges related to their purchase. I cannot be held liable for any customs-related delays.

Hallmarking

I comply fully with UK hallmarking legislation, and my work is hallmarked where necessary at the London Assay office. If you have any queries, please contact me (anne@tawbis.com) or see my blogpost on hallmarking on the blog section of this website.

 

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through wix.com or its related sites and services.
 
This Privacy Policy does not apply to the practices of third parties that I do not own or control, such as PayPal, Square, Zoom or Teams. You can refer to the wix.com Privacy Policy to learn more about its privacy practices.

Information I collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product or service that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by subscribing to my website;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services.

I use your information to provide the services you requested and in my legitimate interest to improve my services.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you, allow you to subscribe to our site and allow you to make payments to us for products and services rendered. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

Data Protection and Retention

Through using wix.com as our hosting platform, your data is stored and retained in line with wix.com’s privacy policies.

 

Wix.com are fully GDPR compliant and you can find further information on this at here. This page also includes a link to exercise your ‘right to be forgotten’.

For purposes of EU data protection law, I, Anne Buckle (trading as Tawbis Studios), am the data controller of your personal information if provided to me by other means than via the website. If you have any questions or concerns, you may contact me at anne@tawbis.com.

If you have contacted me through other means, such as email, I will retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 5 years following our last point of contact.

 

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies and video-conferencing platforms for the purposes of online teaching. I will share your personal information with these third parties, but only to the extent necessary to perform these services. For international deliveries, this may include transferring your data outwith the EU and to companies operating in other jurisdictions such as the US but this will solely be done for the purposes of fulfilling your order or contract with me.

  • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:

(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud & Dropbox are Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. If your information is held by wix.com rather than me directly, I may redirect you to wix.com to obtain information on data held about you.

  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. If your data is held by wix.com, you can find information on how to contact them (including how to exercise your ‘right to be forgotten’ here. 

  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.